Frequently Asked Questions (FAQs)

General

What are my payment options?

Is my transaction secure on your site?

What is the minimum order quantity (MOQ)?

Can I place orders via email?

How do I confirm my order?

What if I haven’t received a confirmation email?

Does Australian Favors offer samples?

Does Australian Favors have a showroom or retail store where I can view the products prior to making a purchase?

Shipping & Delivery

Does Australian Favors ship internationally?

What are your shipping options?

What if my address is not attended when my parcel arrives?

Can I pick up my order?

How are shipping charges calculated?

I place multiple orders on your website. Is Australian Favors able to consolidate them so that I only pay for shipping once?

Personalization

Can I receive an artwork for approval prior to production?

I have my own artwork. Can I use that instead?

Customer Support

Does Australian Favors provide customer support during weekend/holidays?

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