Below FAQs are some common concerns of our customers before purchasing the items, if you have other questions, please just send it to customercare@australianfavors.com.au
Australian Favors offers payment via Visa/Master Card credit card and PayPal. Cheques are acceptable for business and corporate clients. We always recommend our customer to pay via credit card and PayPal as the payment processing will take place automatically and we can proceed directly to fulfilling your order.
100% safe. At Australian Favors, we do not save any of your credit card information, and we use Secure Sockets Layer (SSL) encryption technology to prevent your information from being intercepted and read as it is transmitted over the Internet.
Of course. Australian Favors welcomes international customers, just checkout & select your country for shipping rates. If you wish to contact us, kindly send us an email or simply fill up the contact form here. Our team members are available Mondays through Fridays 10.00am to 03.00pm AEST – to assist you.
Many of Australian Favors’s products do not have a minimum order quantity requirement. However, some items especially personalized items do. The minimum order quantity varies per product and is listed under each product description. Customers are welcome to place an order in any quantity above our minimum order.
Sure. Orders can be placed via email at customercare@australianfavors.com.au. Our team members are available during regular business hours – Mondays through Fridays 10.00am to 03.00pm AEST – to answer your email. Once your order is approved, you will receive a confirmation email that contains your order details.
Once you have successfully submitted your order, you will receive an automated email confirming your order details. Upon receipt of your order confirmation email, please verify all details immediately.

You will also receive a shipping confirmation email from us as soon as your order ships. Kindly track your order using the tracking number provided on the carrier website. If your order seems to be taking longer than anticipated, as well as for any further questions on shipping, please contact us immediately.
If you do not receive the confirmation email within a few minutes of order, kindly check your junk or spam email folder just in case the confirmation email got delivered there instead of your inbox.

If so, select the confirmation email and click “Not Junk” or “Not Spam”, which will allow future messages to get through. If not, please contact us immediately. Our team members are available during regular business hours – Mondays through Fridays 10.00am to 03.00pm AEST – to assist you.
Not currently. However, many of Australian Favors’s creations are sold without minimum order requirements, just add 1 QTY to cart and checkout to place your order.

Rest assured, should you wish to return or exchange your non-personalised items due to change of mind or dissatisfaction of our product, the process is hassle-free, so shop with confidence. As for personalised items, we always obtain your final approval before we process your order.

If you have any questions about a specific product, please also reach out to our team members. From basics questions to complex inquiries, we are here to help.
That is not a problem. At Australian Favors, we never print your art without your approval.

The artwork approval will be sent via email using the wording and layout agreed in your order. Please note that you are responsible for checking the layout, wording, spelling, and grammar. Australian Favors takes no responsibility if designs are printed with typos or errors after customer approval.

Also, colours may vary slightly from those images you see on screen. Please take this into consideration when placing an order.
You certainly can. We knew you wanted a favour that was like no other. If you possess your own artwork, kindly send the design to customercare@australianfavors.com.au.

Our team members will use it when your artwork is ready for review. Our preferred format is Adobe Illustrator. We will check artwork free of charge but if it is not in Adobe Illustrator format, an additional AUD35.00 will be charged.
Yes, we do have a Victoria warehouse located in Somerton, 3062, however it is not open to the public for product viewing. Only self pick-ups are allowed at our warehouse after placing orders online.
Australian Favors works mostly with Australia Post and offers standard shipping and express shipping. As soon as your items have left the warehouse you will be notified via email and be able to track your order online.

Please note that orders placed on Saturdays and Sundays will only be processed on the next Monday. 

For more detailed information, kindly visit our shipping and delivery page.
If you have not given an “Authority to Leave” the parcel, a notice with alternative arrangements will be left at your residence (usually your parcel will be stored at your local post office for pick up). However, we may charge you extra for storage fees and associated shipping costs. Thus, you should ensure that your address provided is attended during working hours to avoid re-delivery arrangements.

If you gave us an “Authority to Leave” the item in a safe spot, the courier should place the parcel somewhere close to your residence. For “Authority to Leave” parcels, Australian Favors will not be responsible for any lost parcels.

For more detailed information, kindly visit our shipping and delivery page.
Yes, you can. Though customers are not allowed to enter our warehouse for product viewing, they can opt to pick-up their items at our Victoria Warehouse in Somerton, 3062 during regular business hours – Mondays through Fridays 10.00am to 03.00pm AEST.

You will be contacted via email informing you of the time your parcel will be made ready and be given the warehouse address. The processing time depends on personalised or non-personalised orders. If you require urgent pick-ups, please contact our team members via email prior to coming to our warehouse to ensure that your item is in stock and ready for pick up.
The Australian Favors’s standard domestic shipping method is an AUD9.99 flat rate shipping. As long as your order is being shipped within Australia and weighs less than 25lbs, your order will qualify for this method. We also offer local express delivery. The cost could range within AUD28.99 - AUD59.99, depending on personalised or non-personalised orders.

As for international orders, the shipping cost will be calculated upon checkout based on the weight and dimension. Please note that international shipping quoted upon checkout is the best estimate we are able to provide. If necessary, you might be contacted for top-up. However, we will try our best to keep the shipping cost estimates as accurate as possible.

For more detailed information, kindly visit our shipping and delivery page.
Since our orders are automatically processed, we are not able to combine multiple orders in one delivery.

On top of that, your orders might come from different warehouses. That is why we are not able to offer you a reduced shipping fee.
Normally we don't provide support during weekends, except for urgent cases. In these cases, you only need to mark “Urgent” in your email, we will get back to you as soon as possible.
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