All Australian Favors orders are delivered during regular business days. If you order multiple items from our site, you may receive multiple deliveries shipped by multiple couriers as items may be sent from different warehouse locations. We have partnered with the best shipping companies in Australia to ensure that your product reaches you on time and in the best conditions.

 

The following are the key terms and conditions with regards to our shipping & delivery policy:

Domestic Orders (Australia)

Non-Personalised Items
Shipping Type	Shipping Rates
Standard Shipping	AUD9.99 flat rate, inclusive GST.
Express Shipping	AUD28.99 flat rate, inclusive GST.

 

Personalised Items
Shipping Type	Shipping Rates
Standard Shipping	AUD9.99 flat rate, inclusive GST.
Express Shipping (Tags / Stickers / Stationeries / Flat Items)	AUD39.99 flat rate, inclusive GST.
Express Shipping (Engraved / Banners / Buntings / Large Items)	AUD59.99 flat rate, inclusive GST.

 

Delivery Timeframe: Please allow 1-3 warehouse processing days prior despatch. The following are estimated transit times after despatch from warehouse. Please note there are only estimated general guidelines. It is not a guaranteed timeframe.

 

Non-Personalised Items
Shipping Type	State	Transit Time
Standard Shipping	Victoria	1-2 working days
	New South Wales	2-3 working days
	South Australia	2-3 working days
	Queensland	3-4 working days
	Western Australia	4-6 working days
	Northern Territory	7-10 working days
	Tasmania	7-10 working days
Express Shipping	All	1-3 working days

 

Personalised Items
Shipping Type	State	Transit Time
Standard Shipping	Victoria	3-4 weeks delivery upon artwork approval
	New South Wales
	South Australia
	Queensland
	Western Australia
	Northern Territory
	Tasmania
Express Shipping	All	5-6 working days

 

Please note that non-metropolitan areas take an extra few more days, and sometimes due to back log and busy seasons (e.g Christmas), your parcel might take a while to process in the warehouse and also take longer for couriers to deliver.

 

International Orders (Outside Australia)

All international parcels will be shipped using Australia Post or DHL Express.

Non-Personalised Items
Shipping Type	Shipping Rates	Transit Time
Standard Shipping	1. The weight of your parcel; 2. The dimensions of your parcel; 3. Your shipping address.	1-2 weeks delivery
Express Shipping		N/A

 

Personalised Items
Shipping Type	Shipping Rates	Transit Time
Standard Shipping (Tags / Stickers / Stationeries / Flat Items)	1. The weight of your parcel; 2. The dimensions of your parcel; 3. Your shipping address.	2 weeks delivery
Standard Shipping (Engraved / Banners / Buntings / Large Items)		3-4 weeks delivery
Express Shipping		N/A

 

We may accommodate international rush orders, please contact us prior to ordering & provide the following information: Item, Quantity, Event Date, and Location.

Note that shipping rates & transit times vary depending on the item, kindly contact our support team via Email or Live Chat for the latest information. 

Self Pick-Up (Victoria) *THIS OPTION IS TEMPORARILY UNAVAILABLE*

You can opt to pick-up your items at our Victoria Warehouse in Somerton, 3062. You will be contacted via email pick up and be given the store address. The processing time depends on personalised or non-personalised orders.  If you require urgent pick-ups, please contact us via Email or Live Chat prior to coming to our warehouse to ensure that your item is in stock and ready for pick up.

Days	Operation Hours
Monday	10.00am – 03.00pm (AEST)
Tuesday	10.00am – 03.00pm (AEST)
Wednesday	10.00am – 03.00pm (AEST)
Thursday	10.00am – 01.00pm (AEST)
Friday	10.00am – 01.00pm (AEST)

 

Other Notes

• Australian Favors ships mostly delivery service with tracking all the way to your shipping address. We accept PO boxes. Depending on the size of the items in your order and your event date, we work with various couriers of despatch decides that it is more suitable and faster for your location.

• In some cases, there may be additional delivery charges & we will communicate with you regarding payment prior to order processing. You may opt for a full refund should you not wish to proceed with your order. These cases are where:

1. Your delivery location is classified as a remote location by our shipping partners, or
2. We deem that express delivery is required in order to meet your event date, but you have selected standard shipping upon checkout, or
3. The package weight is high resulting in exceedingly higher delivery costs that estimated.

• Our default delivery / shipping instruction is given as "Signatory Required" upon delivery, which means that if your address is not attended when your parcel is shipped to you, your item will be resent back to the courier's depot or an Australia Post office for collection depending on the courier company used.

• For missed attempted deliveries by courier companies other than Australian Post, first re-deliveries are free, and any extra charges incurred such as for 2nd re-deliveries will not be borne by Australian Favors. Thus, please ensure that your address provided is attended during working hours to avoid re-delivery arrangements.

• If you would like your order to be left under "Authority to Leave" at a safe place at your home unattended, please note this in the comment box upon checkout and that will be arranged for you. Australian Favors will not be responsible for any lost parcels that are given "Authority to Leave".

• Our liability for delivery ends upon pick up of the orders by our couriers. You will be given a tracking ID to track and manage your order thereafter. We are not responsible for correspondence between receiver and courier companies after that, nor delays in deliveries caused by courier companies.

• Our Estimated Time of Delivery (ETA) are those provided by our courier companies and are not a guarantee of delivery times.

• Please be advised that all revisions of address / parcel redirections after order is despatched are subject to an additional AUD25.00.

• Courier companies are unfortunately not able to deliver at specific times of the day, thus this request is outside of our control.

• If you have a query that is not covered here, please write to us at customercare@australianfavors.com.au or contact our customer care officer via Live Chat.